HP LaserJet 3100 and 3150  Fax - Control Panel Error Messages, Service Error Codes

The following error messages appear on the Control Panel of the HP LaserJet products. Choose the topic that best describes the error that appears on the Control Panel.

Error	Cause	Solution
Already in Group	The fax number is already in the group.	Continue by adding the next fax number to the group.
An Incorrect Date Appears	The battery inside the product has failed, causing all Menu features to revert to the factory settings. Settings that contained alphabetic and numeric characters entered, such as header information and speed-dial names and numbers, have been erased.	Continue to use the product without the battery, but if the Menu settings are re-entered and then the power is disconnected, the settings are erased again. To obtain service, contact Advanced Laser Service Customer Support Center. See the front of the User's Guide for support information or click
Busy	While sending a fax, the receiving fax line was busy for all redial attempts.	Check the fax number and try resending the fax. If the message appears again, try sending to another fax machine or try again later.
Clear Document from Scanner	The document jammed while being fed through the document feeder tray, the product loaded multiple sheets of the document. The special media lever was in the wrong position for the document that was sent.	Pull the document release door open, remove the jammed item, and close the door. Remove the jammed item as detailed above. Then, check the special media lever. It should be to the left for regular weight items or to the right for thick items, which must be fed one at a time.
Communication Error	An error occurred while trying to transmit a fax.	Try resending the fax. If the call fails again, ensure that the telephone cord is securely connected. Then, check for a dial tone on the phone line by pressing Manual Dial. Wait and try resending the fax later.
Configuration Error # (number 1-4)	An error was detected in the SRAM. SRAM stands for Static Random Access Memory and is a form of memory (RAM) that retains its data without the constant refreshing that DRAM requires.	Disconnect the power cord from the power source, wait 10 seconds, and connect the power cord to a wall outlet. If the error persists, service may be required.
Decoding Error # (1-3)	There is an error in decoding with the image-processing chip.	Disconnect the power cord from the power source, wait 10 seconds, and reconnect the power cord to a wall outlet. If the error persists, service may be required.
Documents Were Lost, Press START to Continue	Power to the product was interrupted, and documents in memory were lost.	Press START. The product prints a report. Check the Status column for the "Fax Document was Lost" message. If it was set up for faxes to be sent at a future time or to be polled, then reenter the faxes. If the product was set to receive faxes to memory (instead of printing), any document received to memory also has been lost. If expecting a fax, check with the sender and request that the fax be resent.
Encoding Error	There was an error in encoding with the image-processing chip.	Disconnect the power cord from the power source, wait 10 seconds, and reconnect the power cord to a wall outlet. If the error persists, service may be required.
Errors Likely in Pages: (Page Range)	The fax transmission was completed, but there are likely to be errors in the pages specified.	Try resending the fax or asking the sender to resend the fax.
Fax Communication Error	An error occurred while trying to transmit a fax.	Try resending the fax. If the call fails again, assure that the telephone cord is securely connected. Then, check for a dial tone on the phone line by pressing Manual Dial. Wait and try resending the fax later.
Fax Memory Error # (1-5)	An error was detected in DRAM. DRAM stands for Dynamic Random Access Memory and is the read/write memory used to store data in computers. DRAM stores each bit of information in a "cell" composed of a capacitor and a transistor. Because the capacitor in a DRAM cell can hold a charge for only a few milliseconds, DRAM must be continually refreshed to keep its data.	Disconnect the power cord from the power source, wait 10 seconds, and reconnect the power cord to a wall outlet. If the error persists, service may be required. If setting up faxes to be sent at a future time or to be polled, print a fax log ("Managing Basic Features" section of the User's Guide) to identify which faxes may have been lost. Then, re-enter the faxes. If the product was set to receive faxes to memory (instead of printing), any documents received to memory also may have been lost. If expecting a fax, check with the sender and request that the fax be resent. If service is required, Advanced Laser Service HP-authorized service provider.
Group is Empty, Use One-Touch Speed Dial	Appears when creating a group-dial code.	Begin adding fax numbers to the group-dial code by pressing each number's one-touch key or pressing Speed Dial, entering the fax number's speed-dial code, and pressing ENTER/MENU. For more information on One-Touch and Speed Dial, see the Use Your Product Section of the HP Web site.
Error	Cause	Solution
Input Limit Reached	When sending a fax to an ad hoc group, the error message "Input Limit Reached" appears on the Control Panel display. Too many numbers were dialed when trying to send to an ad hoc group.	The maximum number of fax numbers that can be added to an ad hoc group is 100. Resend the fax to 100 or fewer numbers.
Invalid Date or Time	An invalid time or date was entered, such as 25:99 PM or June 35.	Reenter the date and time. For more information, see Changing the Date and Time in the User manual
Long Page? Start to Continue	The product senses that a document over 39 inches (991 mm), such as a banner, may be feeding through the document feeder tray or that a paper jam has occurred.	Quickly press START to continue scanning the page. If START is not pressed within a few moments of beginning the print job, the product assumes that a page has jammed and cancels the job. The jammed item must then be removed and the job restarted. If sending a fax longer than 39 inches (991 mm), use the "Sending long pages" procedure ("Faxing" section of the User's Guide. That procedure ensures that long pages proceed without having to monitor the task and press START before the scanner shuts off.
Memory Full, Send Unscanned Pages	During the fax job, the memory became full. All pages of the fax have to be in memory for a fax job to work correctly. Only the pages that fit into the memory were sent.	Reload the unscanned pages and resend them to finish the fax job.
Memory is Full	A message displays saying that the product's memory has been completely filled during a copy or a scan job.	This message should clear automatically when the next task starts (for example, when you start a copy or receive a fax).
Modem Errors 1-3	Office Pavilion Modem Errors one through three indicate errors detected with the modem.	Ensure that the telephone cord between the computer and the telephone service jack (on the wall) is securely reconnected. If the problem persists, service may be required..
No Answer	Tried to send a fax, but the receiving fax line did not answer on any redial attempts.	Check the fax number and try resending the fax. If the message appears again, try sending to another fax machine or try again later.
No Dial Tone	There is no Dial Tone when trying to send a fax.	Press the manual dial key on the product Control Panel to see if there is a dial tone. If no dial tone is heard, the following troubleshooting steps may be possible solutions for this issue: 1. The product is not the device connected directly into the wall jack. The product must be the device connected directly into the wall jack. If it is not, it cannot answer incoming fax call or may not be able to detect a dial tone. See the product's User's Guide for instructions for connecting other devices to the product. 2. The speaker volume is set to OFF. To adjust the speaker volume do the following: a. Press Volume on the Control Panel of the product. b. Use the < and > button to select OFF, 1, 2, 3, 4, 5, or 6, or Higher and Press ENTER/MENU. 3. The phone cord is not plugged into the jack marked " L " on the back of the product or into the wall jack. 4. The phone cord is defective. Try a different phone cord. 5. The wall jack is defective. If possible, try a different wall jack. 6. The phone line is defective. Verify the line is still functional by plugging a working telephone into the wall jack where the product is plugged. Try another telephone line that is known to function properly. 7. The product phone line may be on a splitter or phone line surge protector. Remove the product from the splitter or phone line surge protector and plug directly into the wall jack. 8. The product power cable may be connected to a surge protector, power strip, or switch box. Unplug from any of those power sources and plug the product directly to the wall plug. 9. Clear the fax memory in the Fax Functions menu on the product. a. Press the ENTER/MENU button one time. b. Press the < or > button until Fax Functions is displayed in the Control Panel. c. Press the < or > button until Clear Memory is displayed in the Control Panel then press the ENTER/MENU button. d. Press the START button to clear the memory. 10. The product is defective. Have the product serviced. NOTE: The telephone should be a generic analog phone. Generic means plain, one that does not support dual or multi-lines. An example is an ordinary home phone. NOTE: There are several types of phone lines. Digital, multi-lines, dedicated voice line, PBX systems, etc. Before concluding that the fax is not functional, call the local phone company or phone administrator in order to verify that the line being used is an analog line that can be used with the fax.
No Fax in (number) Attempts	The product failed to connect to the receiving fax machine in the number of redials specified.	Check the fax number and try resending the fax. If the message appears again, try sending to another fax machine or try again later.
No Memory for Report, Erase/Print Document	Memory that is needed to print a report may be in use storing faxes that have been received to memory. Memory is also possibly being used to store faxes set up to be sent at a future time, or to be polled.	Print faxes that have been received to memory (see "Printing faxes received to memory" in the Users Guide  If several faxes have been set up to be sent at a future time or to be polled, try clearing these faxes using Job Status (see "Canceling a fax job using Job Status" in the Users Guide
Error	Cause	Solution
No Room in Fax Log	The fax log was unable to print due to an error, such as out of paper.	Load paper in the paper input bin so the product can print the log.
Not Enough Memory	There is not enough memory to complete the job indicated when trying to send a fax.	Perform the following to resolve the issue: Verify that there are no pending jobs at the printer as follows: 1. Click Start, Settings then Printers. 2. Double-click the print driver for your product. 3. If there are print jobs in the window, highlight the print job. 4. Select Purge Print Documents from the Printer menu in the top menu bar. 5. Repeat steps for each job in the print queue. Print any pending faxes that are stored in the memory of the product. 1. Press the ENTER/MENU button one time. 2. Press the < or > button until Fax Functions appears in the Control Panel of the printer. 3. Press the ENTER/MENU button one time. 4. Press the < or > button until Print Faxes appears in the Control Panel of the printer. 5. Press the ENTER/MENU button one time to print out the stored faxes. Clear the memory on the product. 1. Press the ENTER/MENU button one time. 2. Press the < or > button until Fax Functions appears in the Control Panel of the printer. 3. Press the ENTER/MENU button one time. 4. Press the < or > button until Clear Memory appears in the Control Panel. 5. Press the ENTER/MENU button one time to clear the memory. 6. Try to re-send the fax.
Not Enough Memory to Duplicate for Copy	The product does not have enough memory to complete the copy job.	Divide the copy job into smaller sections and then try copying again. If collating the job, turn off the collation feature (see the "Managing Basic Features" section of the User's Guide, make only one copy of the document at a time, or use the Document Assistant to make the copies.
No Fax Pages in Memory to Reprint	The product attempted to execute "Reprint Last Fax" when nothing was in memory.	Wait for a fax, then as soon as a fax is in the memory, the product will reprint the fax.
(Number in Group) Group Not Allowed	The group-dial code entered is assigned to a group, but a group cannot be dialed at this point.	Enter a different one-touch key or speed-dial code that is not assigned. To cancel the current fax job, press STOP on the Control Panel of the product. Any pages that have not already been transmitted are canceled. See speed dialing instructions in the Use Your Product section of manual.
Paper Bin is Empty, Please Add Paper	The paper input bin is empty.	Load paper. If paper is already loaded, remove it. Check for and remove any jammed sheets and discard them. Then, reload the paper. For more information on clearing jams
Password Must be 4 Digits	When using the Control Panel menu to set the password, the error message "Must be 4 Digits" appears on the display panel. Attempt was made to enter a password that was not 4 digits.	Re-enter a 4-digit password.
Paused (Memory Full)	The product's memory is full, and the current job in the document feeder tray is paused to wait for memory to become available.	Reduce activity on the product, or wait for other jobs to finish so memory will be freed. If there are faxes set up to be polled or sent at a future time, you may want to cancel these jobs to free memory.
PC Print Timed Out	When sending a print job to the product, the PC print times out. The print job took too long to print, and the product timed out.	Listed below are possible solutions: Perform a self-test. If the test fails, check the power source on the product. To print a self-test: 1. Press ENTER/MENU. 2. Use the < and > buttons to select REPORTS, and then press ENTER/MENU. 3. Use the < and > buttons to select SELF TEST, and then press ENTER/MENU. The product exits the Menu settings and prints the report. Check the printer for any error state such as a paper jam or other error conditions. Check the parallel cable to see if it is IEEE compliant and that it is properly attached. Verify that there are no pass-through devices attached. Check for other printer drivers that may have status features monitoring the port. Make sure that the correct driver is in use. Check for TSRs. Check the WIN.INI and SYSTEM.INI files for possible device conflicts. Restart the PC to clear any print jobs that did not print. Resend the print job.
Polling in Error	The product tried to poll another fax machine. The poll failed because there was no answer, the line was busy, or the other fax machine was not ready to be polled.	Check with the sender to make sure his or her fax machine is ready to be polled and check the fax number. Then, set up to poll again. See "Requesting a fax from another fax machine (polling)" in the Users Guide or in the Use Your Product section of the HP Web site.
Error	Cause	Solution
Printer Cover Open or No Cartridge	The product is in an error state with the Control Panel displaying the message " Printer Cover Open or No Cartridge"	Perform the following: Make sure the toner cartridge is installed correctly. Check to see if the Door Open/Cartridge Sensor moves freely. It is located above and to the left of the toner cartridge. Check to see if the printer door is latched properly. Check the power cord connection and the power source. Disconnect and reconnect to the power source. Plug directly into a wall outlet. Disconnect the power cord from the back of the unit, remove the paper from the input bin and reconnect the power cord. After the product initializes, the display will read, "Paper bin is empty, please add paper." Replace the paper. Check the Control Panel display to see if the product returns to a ready state. If the problem persists, the product will need service.
Printer Fixing Error: Replace Fixing Unit	The error "Printer Fixing Error Replace Fixing Unit " will show in the product display.	Disconnect the product from the power source and plug it directly into a wall outlet. If the problem persists then there is an error with the print engine. Service is required. See the front of the User's Guide for support information.
Printer is Busy	The product is temporarily unavailable for other types of printing (such as printing faxes or copies).	No action is needed. If another job was already started, such as copy job sent through the Automatic Document feeder and it was scanned in or a request to print a report, the job will be completed when the HP product becomes available.
Printer Laser Error: Call for Service	See the following: The printer door is open or has been damaged. A problem has occurred with the print engine.	See the following: Open the printer door and examine the door for damage. If the printer door is not damaged, close the door, making sure both of the release latches are closed correctly. Disconnect the power cord from the power source, wait 10 seconds, and reconnect the power cord directly into a wall outlet. If the error persists, service may be required. If service is needed, .
Printer Motor Error, Call for Service	A problem has occurred with the print engine.	Disconnect the power cord from the power source, wait 10 seconds, and reconnect the power cord to a wall outlet. If the error persists, service may be required. If you need service, Advanced Laser Printer Service
Print Signal Error	The printer door is open or has been damaged; or, there was an error in the product print unit.	Follow these steps: Open the printer door and examine the door for damage. If the printer door is not damaged, close the door, making sure both of the release latches are closed correctly. Disconnect the power cord from the power source, wait 10 seconds, and reconnect the power cord to a wall outlet. If the error persists, service may be required.
Remote Fax was Busy	The fax number dialed was busy.	Try resending the fax. If the fax still fails to transmit, call the recipient to check that his or her fax machine is on and working and verify the recipients' fax number.
Scan Reference Error	There was an error detected in the product.	Recalibrate the scanner. See "Correcting Unwanted Lines Running Through Scanned Images" in the Users Guide.
Scanner Error #1	An error has occurred in the SRAM. *SRAM: Static Random Access Memory. Pronounced "ess-ram." A form of RAM that retains its data without the constant refreshing that DRAM requires. *DRAM: Dynamic Random Access Memory requires a refresh signal to be sent to it periodically.	Press and hold down the STOP/CLEAR key for 7 seconds. This resets the product. If the error persists, disconnect the power cord from its power source for 10 seconds, and then reconnect it to a wall outlet. If neither method clears the error, there may be a problem with the product.
Scanner Not Available	The scanner mechanism is in use.	Wait until the scanner has finished the current job before sending the next job.
Error	Cause	Solution
Scanner Jam--Reload	A document has jammed in the scanner area.	Pull open the document release door and then remove the jammed document. For more information, see Selecting items for faxing, copying, and scanning in the "Faxing" section of the User's Guide.
Speed Dial (number) is Not Assigned	Tried to dial a speed-dial code that does not have a fax number stored in it or assigned a non-defined one-touch key to a group.	Choose a speed-dial code to which you have already assigned a fax number. To check which speed-dial codes are assigned, print out the Speed Dials Report as follows: 1. Press the ENTER/MENU key one time. 2. Press the < or > button until the Control Panel displays Main Menu Reports. 3. Press the START button one time. 4. Press the < or > button until the Control Panel displays Reports Speed Dials. 5. Press the START button to print the report.
System Error	An error has occurred that may require servicing. In some cases, turning the power off and then on may clear the error.	Disconnect the product's power cord from the power strip or outlet and wait for 10 seconds. Then, reinsert the cord in a wall outlet. If the message is no longer displayed, the problem has been solved. Continue to use the product normally. If the message is still displayed, there is an internal problem that requires servicing. Record the 3-digit error number in the message, then contact HP's Customer Support Center.
There are no documents in memory	HP LaserJet 3100 product tried to print faxes from memory when no faxes had been received to memory. The HP LaserJet product received a fax but was unable to print it due to a hardware condition, such as " Paper Bin is Empty ", or " Printer Cover Open or NO Cartridge ". In this state and when the Print Fax function is performed the error message " There Are no Documents to Print " will occur.	No action is required; there are no faxes to retrieve. Make sure the HP LaserJet product is in a Ready condition and has a sufficient power source.
Unrecognized Format	When printing, the incorrect printer driver was selected or an error occurred on the parallel interface.	After selecting the Print command in the program from which you are printing, select your product as the printer. Reprint the job.
Unsuccessful Call	The fax number entered could not be reached.	Check the fax number and try re-sending the fax. If the message appears again, try sending to another fax machine or try again later.